Troubleshooting
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password reset password username login log in faq can't login can't log in credentials are invalid recover password recover can't get in cant get in forgot username forgot Account Settings: How to Reset your LMN Password
If you can't remember your password. Go to http://my.golmn.com/lmn Click the Forgot Password button A link to reset your password will be emailed to the email that you used to register your user account. If...
Steven Smiley -
username username already in use faq Account Settings: Why Do I Get The Error: "Username is already in use"
For security reasons, users have to unique across our entire database. Every user MUST have their own, unique user name. Just like an email address, a username can only belong to one single user. This mess...
LMN Admin -
email change email crm faq mail to mailto email application send button CRM: How Do I Get the CRM Email Button to Send Emails with my Email Application?
Opening Mailto Links: If the email button isn't opening your default email client, you can easily fix that by changing the settings on your browser/computer. There’s nothing you need to configure if you hav...
Megan Macaulay -
crm jobsite change jobsite faq CRM: How do I move a jobsite to a new client?
Occasionally a jobsite switches hands, especially if it is managed by a property management company. The best way to move the jobsite to the new client is outlined below: First open the client in the CRM and...
Steve Kovacs -
email crm chrome gmail faq CRM: I can't email out of LMN's CRM [Chrome & Gmail]
In Chrome Sign into Gmail — this works only when you’re signed in — and look for the handler icon, which looks like a pair of grey overlapping diamond shapes, adjacent to the star icon in the address bar. Cl...
Megan Macaulay -
email crm firefox faq CRM: I can't email out of the CRM (Firefox)
In Firefox Go to Firefox Options/Preferences > Applications and look for the mailto option under Content Type. The dropdown menu next to it is where you can specify which email program you want to use. It co...
Megan Macaulay -
email notifications todo todos faq CRM: I'm not receiving email notifications for To Do's.
There are a couple of scenarios where you wouldn't get an email notification if a Lead is created and assigned to you, or when a todo is assigned to you or is changed. You will not get email notifications i...
Jason Drews -
email communication history BCC Email not showing up faq CRM: My emails aren't showing up in my CRM communication history when I BCC: crm@golmn.com
If your client emails aren't showing up in your CRM's communication history, this could happen for a number of valid reasons. Use the guide below to see if there might be a valid reason that your email didn...
LMN Admin -
default email CRM Email Envelope wrong email email setup CRM: Setting your default EMAIL client to use GMAIL and not Microsoft Outlook
Open Chrome and navigate to "Settings." Before you can actually set Gmail as your default email client, you need to allow Gmail to ask you permission. To do so, open a window of your Chrome browser and c...
Geoffrey Farella -
estimate error incorrect syntax keyword 'and' Your report could not be generated Estimate: ERROR: Your report could not be generated - Incorrect syntax
Your report could not be generated. The following error occurred:Incorrect syntax near the keyword 'and'. This error occurs in the Classic Reports when you're trying to print a proposal and either all Work a...
Jenn Frey -
delete find estimate estimate list faq lost estimate estimate disappeared deleted my estimates Estimates: I Can't Find an Estimate in my Estimate List. Where is it?
There are a few common reasons users can't find a specific estimate. Are you sure you're looking in the right list? (there are Standard Estimates and Service Estimates). Are you sure you're looking at ALL ...
LMN Admin -
no vendor name missing name P.O report supplier Estimating Marketplace: Why doesn't my Vendor's Name appear on P.O report header?
With the recent introduction of the Estimating Marketplace, you may encounter some Vendor Names appearing on P.O reports while others do not. (Vendor Name displayed in Header to organize Material order by ...
Holly from LMN -
subscription credit card popup blocker disable faq pop-up blocker popup blocker I click subscription but nothing happens can't access subscription can't update payment cannot update payment I click subscription and nothing happens cookies General: How to Turn off Pop-up Blockers
Chrome browser: Open Chrome. Click on the 3 horizontal lines in the top right corner of Chrome. Click on SETTINGS and then ADVANCED found at the bottom of the page. Find the title PRIVACY and SECURITY and c...
Jenn Frey -
password can't login Invalid Invalid Token Token invalid password issue forgot password General: Invalid Token Message
Invalid Token & Password Resets: If you're trying to reset your password and you receive an error that says "invalid token", it's likely that the link you clicked on to reset your password has expired. For s...
Jenn Frey -
error guide latitude longitude optimize routes job group routing Please reorder manually The optimizer was unable to re-order this route Routes optimizer jobsite address long/lat lat/long google addresses Jobs: ERROR: Optimizing Job Group - "The optimizer was unable to re-order this route. Please reorder manually"
If you receive an error when optimizing Job Group: The optimizer was unable to re-order this route. Please reorder manually, please see common issues and steps to correct below: Double check all addresses to...
Jenn Frey -
app lmn time refresh faq app won't update LMN Time App: The LMN Time App is Not Showing the Latest Job Information
If you are experiencing any technical issues with information not appearing correctly on the LMN Time app on your smartphone (for example, a Job or a Task was edited, but the changes do not appear on the app...
Jenn Frey -
login error lmn time lmn can't get in LOGIN ERROR MESSAGE: "Resource has been removed, changed or temporarily unavailable"
If you see the following error message when attempting to login to LMN Estimate and/or LMN Time "Resource has been removed, changed or temporarily unavailable" Check date/time settings on the computer and m...
sitara chaudhary -
online training online courses online training courses pop-up blocker Online Training: I Click Online Training but Nothing Happens
If you click Online Training and nothing happens, this is most likely due to the fact that your browser is blocking pop-ups. You can use the link below to turn off your pop-up blocker. CLICK HERE TO LEARN HO...
Jenn Frey -
QuickBooks error sync tool error sync tool crash sync tool freeze sync tool stops working QuickBooks: "LMN SYNC Tool has stopped working" and shuts down
When attempting to sync to QuickBooks, you may encounter a situation where the LMN Sync tool Shuts down with a message "LMN SYNC TOOL HAS STOPPED WORKING". This typically happens as soon as you proceed to pr...
Geoffrey Farella -
quickbooks create job desktop sync tool create customer existing customer QuickBooks: Create a New Customer/ New Job or New Job for existing Customer in sync tool
In the LMN QuickBooks Desktop sync tool, you have the option to edit the match in order to create a New customer/ New Job or edit the match to create a New Job for an existing Customer when exporting an invo...
Holly from LMN -
could not start does not start company file open QuickBooks: Error 80040408 - QuickBooks doesn't start
Cause This error comes directly from the Intuit Software Development Kit (SDK) and indicates that it is unable to open the requested QuickBooks company file because it is "not clear" to do so. There are only...
Holly from LMN -
quickbooks error Could Not Add the Customer or Job You Requested customer already has job information QuickBooks: ERROR: LMN Sync Could Not Add the Customer or Job You Requested. This customer already has job information in QuickBooks.
This error occurs when you create a new customer in QuickBooks a certain way. When you create a new customer in QuickBooks, you'll see tabs that allow you to setup the basic customer info: Address, Payment,...
LMN Admin -
quickbooks error request processor Unable to find the QuickBooks Request Processor can't connect quickbooks 2002 Pro or higher Error: 80040154 can't connect QuickBooks: ERROR: Unable to find the QuickBooks Request Processor on your System.
Unable to find the QuickBooks Request Processor on your system. Please make sure that QuickBooks 2002 Pro or higher is installed on your system. (Error: 80040154) This error is almost always caused by acce...
LMN Admin -
quickbooks error recorded You Have Not Recorded the Hours Worked by paycheck is wrong not recorded the hours QuickBooks: ERROR: "You Have Not Recorded the Hours Worked by [Employee Name]” when opening their paycheck to review.
It's most likely that you have an employee who is paid salary, but you've entered them in LMN Time like they are hourly. (or vice versa) Open Employee Record in LMN Time. Make sure SALARIED checkbox is set...
LMN Admin -
quickbooks can't export estimate No Longer Exists in QuickBooks. estimate export error QuickBooks: ERROR: A Service Item or Tax Code Referenced by this Estimate No Longer Exists in QuickBooks
Problem… your sales taxes are set to OFF in QuickBooks, but the estimates are trying to export Sales Taxes. Solution: Confirm that you've turned off sales taxes in QuickBooks. (in QuickBooks, you can che...
LMN Admin -
quickbooks estimate Closing Date of the Company An Attempt was made to Modify an Estimate QuickBooks: ERROR: An Attempt was made to Modify an Estimate with a date that is on or Before the Closing Date of the Company
"Import failed with the following message: An attempt was made to modify an Estimate with a date that is on or before the closing date of the company. If you are sure you really want to do this, please ask ...
Pete from LMN -
quickbooks error locked The transaction could not be locked in use by another user verify rebuild QuickBooks: ERROR: Cannot delete the object specified by the id = "x". QuickBooks error message: The transaction could not be locked. It is in use by another user
This is a QuickBooks error message, not an LMN error message. This error is saying that the Estimate is open in QuickBooks already - now if that isn't the case, sometimes if you don't exit out of QuickBooks ...
Holly from LMN -
quickbooks error connection can't connect quickbooks Connection error state QuickBooks: ERROR: Connection Error State
If you get this error, there there is a problem connecting to your QuickBooks company file. The easiest way to fix this is to reboot the computer on which QuickBooks is hosted. Restart your computer Try ag...
LMN Admin -
service item timesheet import error Service Item does not exist Cost Code/Service Item does not exist no longer exists can't export time timsheet export error can't import timsheet QuickBooks: ERROR: Cost Code/Service Item Does Not Exist
The cost code that has been assigned to a task on an LMN Time job no longer exists. This could happen if you've deleted a cost code after using it on a timesheet. Here's how to fix the record(s) and updat...
LMN Admin -
QuickBooks: ERROR: Could not add time for EMPLOYEE NAME for MM-DD [The given object ID "XX" in the field "list id" is invalid.]
When attempting to export Timesheets to QuickBooks, if you encounter the following message: **ERROR -> Could not add time for EMPLOYEE NAME on MM-DD [The given object ID "XX" in the field "list id" is invali...
Pete from LMN