ERROR Message: "Oops Something went wrong. LMN has trouble authenticating you" date and time authenticating ERROR Message: "Oops, Something went wrong. LMN has trouble authenticating you"

This error message may pop up on your screen when you try logging into your LMN account, please check the following below to fix this error: 

1) The time on your computer may be wrong. Ensure your date and time are set correctly. If your laptop or computer's time is a few minutes off or you are using the wrong time zone, it will prevent you from logging into LMN successfully. Sync your date and time on your computer to fix this error. 

For Microsoft OS users:

You can type in "Date & Time Settings"  on the bottom left area (search bar), press into Date & Time Settings. Press on Sync Now.

NOTE: If Sync Now button is greyed out and not allowing your to sync your date and time, please contact your IT support/ get Administrative access to complete this step. 

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For Mac Users:

  1. On your Mac, choose Apple menu  > System Preferences, then click Date & Time.

    If the lock at the bottom left is locked click it to unlock the preference pane.

  2. Click Date & Time, then set the date and time automatically or manually.

    • Automatically: Select “Set date and time automatically,” then choose the network time server for your region.

    • Manually: Deselect “Set date and time automatically,” click today’s date on the calendar, drag the clock’s hands to show the correct time (or enter the time), then click Save.

  3. Click Time Zone, then set the time zone automatically or manually.

    • Automatically: Select “Set time zone automatically using current location.”

    • Manually: Deselect “Set time zone automatically using current location,” click a location on the map, click the Closest City pop-up menu, then choose the city closest to your location.

2) Your browser may have security settings that are preventing LMN from authenticating you. Please check to make sure you are allowing cookies for the domain:

Google Chrome Browser 

a) Go to Settings at the top right corner mceclip3.png

b) Go to Cookies and other sites data

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c) Choose "Allow all cookies", close your current tab, open a new tab and try logging into your LMN account again. 

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Microsoft Edge Browser

  1. Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Site permissions > Cookies and site datamceclip6.png

  2. Turn on "Allow sites to save and read cookie data (recommended)" to unblock cookies

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