Payments will be displayed in RED if the Invoice has NOT been published to QuickBooks.
To resolve, follow these steps:
- In the Sync Tool, select Publish Invoices and Publish Invoice for Payment you wish to Export. This will resolve the issue and you will be able to Export Payment once Invoice is Published.
- However, if the Invoice does not appear in the Publish Invoices tab. Go to LMN Time >Invoices >Invoice List>locate the Invoice you would like to Publish and update status to queue for QuickBooks Export. Return to QuickBooks Online >Invoices and Publish Invoice to QuickBooks Online. Once Invoice is Published you will now be able to Export Payment.