password can't login Invalid Invalid Token Token invalid password issue forgot password Invalid Token Message

Invalid Token & Password Resets:

If you're trying to reset your password and you receive an error that says "invalid token", it's likely that the link you clicked on to reset your password has expired. For security reasons, passwords are never sent out across the Internet. Instead a token will be sent to your email. This token is only valid for a temporary time however. This is why you may see this error message from time to time. 

To fix this, just head to https://my.golmn.com/lmn/#/login, and click the "Forgot Password?" link again.  

Enter the email address associated to your LMN account and click the "Send Email" button. The system will generate you a new link via email in a matter of moments. Access this link as soon as possible to avoid it expiring. 

If you don't receive the email from LMN Suppoer, it's possible that you either entered the wrong email address or that our email was sent to your junk/spam folder. If that's the case, check that you've entered the correct email, and have a look at your junk/spam folder. 

Other Instances of Invalid Token:

Invalid Token can also happen if the date/time is incorrect on your computer. If you're getting an Invalid token message while in LMN (or logging in), please check your computers date/time settings and make sure it's correct to the nearest minute. After updating the date/time on your computer, go back into your LMN account and the issue should be resolved.

 

Still having an issue? You can contact our support team at support@golmn.com.

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