password can't login Invalid Invalid Token Token invalid password issue Invalid Token Message

If you're trying to reset your password and you receive an error that says "invalid token", it's likely that the link you clicked on to reset your password has expired. For security reasons, passwords are never sent out across the Internet. Instead a token will be sent to your email. This token is only valid for a temporary time however. This is why you may see this error message from time to time. 

To fix this, just head to, and click the "Forgot Password?" link again.  

Enter the email address associated to your LMN account and click the "Send Email" button. The system will generate you a new link via email in a matter of moments. Access this link as soon as possible to avoid it expiring. 

If you don't receive the email from Help Desk, it's possible that you either entered the wrong email address or that our email was sent to your junk/spam folder. If that's the case, check that you've entered the correct email, and have a look at your junk/spam folder. 

Still having an issue? You can contact our support team at


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