NaN MarkupRatePercent converting the percent ERROR: Import failed with the following message: There was an error when converting the percent "NaN" in the field "MarkupRatePercent"

When syncing a service estimate from LMN to QuickBooks, if you run into the following error while doing so:

Import failed with the following message: There was an error when converting the percent "NaN" in the field "MarkupRatePercent"
 

This is due to one of your service area(s) being labelled as 'Per Visit' with a 0 entered in 'Qty' for the line items which exist within the 'Per Visit' service area(s).

To fix this error, go to the estimate in question and simply fill in a 'Qty' value or remove the line items which have 0s entered in 'Qty' from the service area. You want to do this because right now LMN is warning you, with the error, you are telling the system you are charging for the service but do not have 'Qty' established, for pricing, since there isn't a value associated with the line item.

If you would like to confirm with us before you delete any line items out of your estimate, we would recommend doing so by using Live Chat or phone support (1-888-347-9864 dial 2), or, at the very least, triple check internally before deleting anything within an estimate as once it is gone, it is gone!

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