If you receive the following error message upon exporting an Estimate into QuickBooks:
*Beginning DETAILED Import of Estimate XXXX... [ERROR] - (XXXXXXX) - DETAILED Import failed with the following message: There was an error when storing "XXXX:XXXX" in the "customer name" field. QuickBooks error message: Names in this list cannot contain a colon. The colon is a special character used to indicate a parent/child relationship. [Import Complete]
Take a look at the following areas to ensure you do not have a colon anywhere within your text fields that may be causing this error:
- Customer Name
- Project Name
- Work Area / Service Name
Delete or replace the colon within the text fields and attempt the sync again.