The most likely cause of this problem is incorrect header names, but here are some common fixes to this issue:
- Review the column header names. Ensure they are typed EXACTLY as indicated in the instructions file (link below)
- Change the case of column header names to mixed case format (first letter capital, rest lower case). For instance, if the column header is "DESCRIPTION" - change it to "Description"
- Remove any blank rows in the import file
- Look for rows with incomplete data (no name, for instance)
Those steps will solve any/all known issues with the import file. If you've reviewed and fixed any of the above issues and are still encountering issues, email your import files to firstname.lastname@example.org and we'll help identify the cause of the issues.