If your QuickBooks Company File is stored in a Shared Folder and you are attempting to connect the LMN Sync Tool for the first time and receiving the following error message:
The following workaround may assist:
- Open up your File Explorer (or search for 'File Explorer' on Windows).
- Click File Explorer.
- Locate your Quickbooks Company File (typically along the lines of Drive:\Users\Public\Documents\Intuit\QuickBooks\Company Files\XXXXX.qbw) and keep this window open.
- If the LMN Quickobooks Sync tool is open, close it down and re-launch it.
- On the LMN Quickbooks Sync tool, click Step 2 > Next > Choose > your Shared File should appear now.
If this does not resolve your issue, click HERE for another possible workaround solution.
NOTE - some 3rd party antivirus applications (ie. BitDefender, Norton Antivirus) could be blocking the connection between the LMN Sync Tool and your QuickBooks company file. Try disabling/uninstalling that software and attempt to reconnect the Sync Tool.
If your problem still persists, please contact Support for further troubleshooting.