If your QuickBooks Company File is stored in a Shared Folder and you are attempting to connect the LMN Sync Tool for the first time and receiving the following error message:
The following workaround may assist:
- Open up your File Explorer (or search for 'File Explorer' on Windows).
- Click File Explorer.
- Locate your Quickbooks Company File (typically along the lines of Drive:\Users\Public\Documents\Intuit\QuickBooks\Company Files\XXXXX.qbw) and keep this window open.
- If the LMN Quickobooks Sync tool is open, close it down and re-launch it.
- On the LMN Quickbooks Sync tool, click Step 2 > Next > Choose > your Shared File should appear now.
If this does not resolve your issue, click HERE for another possible workaround solution.
NOTE - some 3rd party antivirus applications (ie. BitDefender, Norton Antivirus) could be blocking the connection between the LMN Sync Tool and your QuickBooks company file. Try disabling/uninstalling that software and attempt to reconnect the Sync Tool. The sync tool and QB application should also both match for either "Running as Administrator" or not running as administrator. If QB is set to run as Admin, the sync tool should be too, for example.
If your problem still persists, please contact Support for further troubleshooting.