This is an error in which will prompt when the Preferred Delivery Method for the Customer in your QuickBooks Company File is set to 'E-mail' and there is not an e-mail listed under the Customer's information or the Customer's Jobsites.
If you are receiving this error when trying to import an invoice from LMN's QuickBooks Sync Tool to your QuickBooks' Company File, make sure to look at Preferred Delivery Method the Customer in QuickBooks. Below is a screenshot of how this looks on QuickBooks Desktop:
Simply change the Preferred Delivery Method away from 'E-mail', to either 'Mail', or 'None', as shown above, or, if you wish to use e-mail to deliver invoices, add an email to the client's file (and keep the Preferred Delivery Method as 'E-mail').
Make sure to look at the Jobsites under the Customer as well, if you are still getting the error after checking at the Customer level. It is possible that the Customer's Jobsite has a Preferred Delivery Method set to 'E-mail' as well, hence why the error is still showing when you try to import invoices over to QuickBooks, even though you changed the method on the Customer level.
Still stuck? Call us at 1-888-347-9864 and we will help you out. Our support hours are from 7:30 AM to 6 PM (EST) Monday through Friday. If you require assistance outside of these hours, email us at [email protected]. Your email will create a ticket in which we will respond to as soon as possible. All the best and happy LMNing!